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Shipping policy

Order processing times:?

Our orders are processed within _____ business days. During peak holidays and seasonal time, order processing can take up to 5 business days. We appreciate your patience while we prepare your order.

 

Shipping Times?

We ship from our 25 Benjamin Street location. We currently ship across Canada. (Merch? What about Beer and Coffee?)

Orders shipping within Ontario will arrive within _____Business days

Order shipping across Canada will arrive within _______ business days

Shipping Costs

- Orders shipping to an address in Ontario, with an order value of _____ or less before taxes, have a flat rate of $_____

Orders shipping to an address in Ontario, with an order value of _____ or more before taxes, have a flat rate of $ _______

- Orders shipping to an address in Canada are offered with Canada Post shipping rates, which are calculated at checkout based on the total weight of the products in your order.

 

Local Pickup.

We currently offer free pickup at our retail location at 25 Benjamin Street and Graffiti Market. At checkout, select the pickup option and make your purchase. After you receive your order confirmation, you will receive a second email stating that we are preparing your order. Pickup orders are generally ready for pickup with in 2-3 hours. If you have placed your order after business hours, or within 3 hours of the location closing, your order will be prepared the following day. 

 

Returns, Exchanges, Cancellations

Full refunds and exchanges are offered for regular priced merchandise within 20 days of purchase from retail locations, or within 20 days that tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase.

For all apparel returns or exchanges:

- Items must not be washed, worn, or damaged.

- All Original tags must be attached.

- You must present a valid receipt

 

Sales and discount items are not eligible for returns or exchanges. 

If you want to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation. Please contact us directly at daniel@stockyardsbeverage.co, so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund.

We provide real time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at daniel@stockyardsbeverage.co. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should you order arrive damaged, please take photos and send them to us at daniel@stockyardsbeverage.co. We will send you a return label to ship the items back to us, and will send you a new order with brand new products immediately. 

Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately and offer a gift card for future purchases for the inconvenience.  

 

 

 

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